Asian Business Man Carry Heavy Chart Bar

New Job with a Heavy Agenda? Ask Madeleine

Hi Madeleine, I work in the health profession and I’ve just accepted a position in management at a new facility. I don’t know the staff at all. All I know is that the senior leadership wants a change in the management at the facility. What advice would you have on how to tackle a new…

People Facing Backwards with Woman Holding Question Mark

Are You a Serving Leader? A 5-point Checklist

Ken Blanchard believes there is one fundamental question all leaders need to ask themselves:  Is the purpose of my leadership to serve—or is it my expectation to be served?  A leader’s answer is important because it leads to two fundamentally different approaches to leadership. As a professional coach, I work with leaders on various skills…

Back view of a businessman

Do You Barely Exist As A Leader?

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” —Lao Tzu Done well, performance management is a partnership where managers and direct reports work together to set goals, work through challenges, and celebrate accomplishments.  A leader provides increased direction…

Rethinking 5 Beliefs that Erode Workplace Motivation

Can you fill-in-the-blanks on these common workplace belief statements? It’s not personal, it is just ________. The purpose of business is to _____ _______. We need to hold people ___________. The only thing that really matters is _______. If you cannot measure it, it _________ ________. We have embedded these beliefs so deep in our…

Don’t Slam People’s Fingers in Your Open Door Policy

Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…

3 simple ways to create a stronger team and build customer loyalty

With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling.  However, I had a pleasant surprise a few months ago while traveling back home on United Airlines. Once everyone had boarded the…