Your Team Thinks You’re Closed-Minded? Ask Madeleine

Dear Madeleine, I am a marketing manager at large consumer goods manufacturing company. I have ten direct reports and a couple of dotted-line people who work on big internal communications projects. Things move fast around here. The HR team recently did an engagement survey of my team and one of the dimensions was something along…

The Problem with Being a Problem Solver

Clients are often surprised when I tell them, “The problem with being a good problem solver is that everything looks like a problem!” It usually comes up when these leaders are describing how they are assisting colleagues or direct reports by fixing what they perceive needs fixing. They describe being met with resistance, defensiveness, and…

New Survey Data Shows Managers Not Meeting Employee Expectations in Three Key Areas

New survey data just published in the July/August issue of Training magazine shows a serious gap between employee desires and reality when it comes to goal setting, goal review, and performance feedback from their managers. More than 700 of the magazine’s subscribers were asked what they wanted out of their individual meetings with their managers…