The hybrid/virtual work world presents many challenges for leaders. One of them is creating a culture of accountability. Some leaders still think accountability equals “butts in seats.” But that outdated belief has become completely antiquated during the pandemic. People have proven they can succeed in a remote work environment. Considering how quickly the workplace is…
Dear Madeleine, I am a regional sales director for a company that installs gutters for houses. I have spent endless time training my people to map out exactly what is needed for each house. We created beautiful online templates so salespeople could provide the detail that the install team needs to show up with the…
Most people will agree that ongoing professional growth and development is important. That said, most people also know it can be quite challenging to establish new skills and behaviors. Competing priorities make it hard to focus, motivation comes in fits and starts, and there just never seems to be enough time. There is a great…
“I don’t have enough hours in the day to get my work done.” It’s a common complaint I hear from my coaching clients—especially those who are newer to a management role. Very often when we are talking about their workload I notice that they are taking on “monkeys” that aren’t theirs. Monkeys? you might be…
In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with a simultaneous focus on results. It’s this one-two combination that delivers the greatest impact. Managers need to have a shared responsibility with direct reports…
Dear Madeleine, I head up one of several R&D teams at a global consumer goods company. My team is amazing—brilliant, eccentric, creative, fun people who are blowing away their goals. (It takes a certain type of person to be good at what we do.) Here is my problem. Some of my folks are good at…
Dear Madeleine, I have a business colleague—essentially a peer, although I am slightly senior to her—with whom I need to work collaboratively. We get along well on the surface but I am extremely frustrated with her work practices. We set timelines and deadlines for large segments of projects that we need to pass to each…
“Ethical behavior is doing the right thing when no one is watching – even when doing the wrong thing is legal”. – Aldo Leopold * * * Ethical adjective Avoiding activities or organizations that do harm to people or the environment. * * * Examples of non-ethical behavior in business and leadership are all around…
I recently flew to New York City to meet with the head of one of the world’s largest wealth management companies. He told me he’d read my book, Why Motivating People Doesn’t Work… and What Does multiple times and was dedicated to using its ideas to change the culture of his organization. Pretty heady stuff.…
There’s currently some fantastic technology out there, from wearables and self-lacing shoes (yes, like the ones in Back to the Future) to VR and spectacular advances in science that will someday make it to consumer products. But what about beyond the current advances? And what about tech that can help us become better leaders? Currently,…