Confidence is a belief in one’s ability to succeed. It comes from within and must be nurtured. A healthy level of confidence leads to the capacity to overcome fear, which can result in growth and accomplishment. A low confidence level can come from something as simple as a lack of experience and expertise in a…
An essential mindset for achieving your goals and contributing to the goals of others is recognizing and appreciating your power at work. I’ve witnessed many amazing transformations as individuals altered their mindset related to power, explored their points of power, and proactively created positive change. This transformation begins by recognizing an important truth about power:…
I’m a Girl Scout leader. They’re called Brownies here in the UK, and the girls are between seven and ten years old. I help run the activities the girls take part in. Last weekend, our Brownies went on an adventure day to a local woodland where they were tasked with building dens in the woods.…
Most leaders began their careers as high functioning individual contributors. They had their sphere of responsibilities and took pride in their ability to accomplish tasks. They were self-starters effective at how to get work done. These qualities likely contributed to their eventual promotion into a management role. But when they became a manager, their role…
I am, by profession, an executive coach. Part of my job is to advocate fiercely for a client’s best self and to champion possibility. Still, I am often asked, “What do you do if you really don’t think the person is capable of accomplishing the goals they’ve set?” My answer is always, “Who am I…
Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…
Customer Service—it is found in every industry, every company, every person’s job, at every moment. If you don’t deal directly with the external customer, you interact with and serve your internal customers throughout the day. What I love the most is when people get it—when they take pride and ownership in what they do, and…
Perhaps you got your New Manager position with the help of your boss. Perhaps you inherited a supportive boss when you got your job. Maybe your excellent boss arrived after you did. However you came to work with your “best” boss, losing that person rocks your world. When the stars line up perfectly, you have…
“I trust you.” When it comes to building trust in relationships, someone has to make the first move. One person has to be willing to step out, be a little vulnerable, and place trust in another person. Is it risky? Yes! Without risk there isn’t a need for trust. So in a work setting, who makes…
I travel a lot, and in my travels, whether for business or pleasure, I try my best to stay in the same hotel chain. Why? Because I know what I’m going to get. Similarly, when I’m traveling overseas, I actually look for a very recognizable quick service restaurant chain. Why? Because I know what I’m…