Leading with Empathy

People want an empathetic leader. Many managers strive to be one. But ask someone to define the term, and you’re likely to be met with silence. Let’s start with the definition. According to Merriam-Webster, empathy means “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of…

Honoring Women in Leadership

In honor of Women’s History Month, I sat down with Debbie Ung, EVP of sales and professional services at The Ken Blanchard Companies, to talk about her experiences being a female leader in various industries. What motivated you to become a leader? I became a leader out of necessity. I was working for a startup…

Creating Authentic Executive Presence

A common coaching objective for executive clients is to exude greater executive presence while also being authentic. Many successful leaders are known for having exceptional executive presence. When you see this quality, you just know. However, when you don’t see it—you also know. The path to executive presence can be challenging due to the following…

Got a Leadership Question? Ask Madeleine

We’ve just celebrated the fifth anniversary of this blog. My goal has been to host an advice column for you, the well-intentioned manager. Over the past five years we’ve looked at over 200 different questions from people working to lead at a higher level. As a coach for the past 30 years I have seen…

Are You Coachable? 3 Questions to Consider

I like Ben Franklin’s idea about not giving others advice: “Wise men don’t need advice. Fools won’t take it.” I think this highlights a cornerstone of coaching. Unlike consulting, where the consultant is an expert who gathers information and then gives advice, the coach is more of a facilitator. A large part of a coach’s…