Dear Madeleine, I started a business with my best friend about ten years ago after the real estate bubble burst and we were both laid off from our financial services business. Against considerable odds, we have been very successful. We decided when we started to grow that he would be CEO and I would CFO/COO. …
In this episode, Vicki Halsey, author of Brilliance by Design, shares a case study of a team putting the ENGAGE model into practice. For years, both in the school environment and in corporate education, Vicki Halsey observed what was happening in classrooms—a teacher standing in front of a group of people, talking at them. The…
Hi Madeleine, I have been working for over 15 years in my field and have moved up the ranks. In my last role I was a manager. Six months ago, I left my old job and moved to a company that had a small team where I was given a supervisor/team lead title that was…
In this enlightening episode, Brené Brown describes her research study, seven years in the making, that looks at the future of leadership and the barriers and obstacles to daring leadership. “One of the most important findings of my career is daring leadership—a collection of skills and practices that are teachable, observable, and measurable. It’s learning…
Dear Madeleine, I have been assigned to handle a new team and we are currently in the developmental stage. Yesterday as I did a few one-on-one sessions, one of the new hires on my team (let’s call her Laura) mentioned that one of my tenured team members (let’s call her Carol) was cold to her.…
“Building a servant leadership curriculum begins by identifying the attitudes, skills, and behaviors of a servant leader,” says Vicki Halsey, vice president of applied learning for The Ken Blanchard Companies. “Once you’ve identified what to teach and how to teach it, you can begin to look at the training modules you have in place and…
Dear Madeleine, I work as a training manager in a large organization. Two years ago my boss was let go. Since then, I have been doing both her job and my old job. I like my current boss (formerly my boss’s boss) but it’s obvious that he is fine with the existing situation. I’m not—and…
When a person goes through leadership coaching it often includes some kind of evaluation, such as a 360-degree assessment. Debriefing the assessment results is typically done during one of the first coaching sessions. This debrief helps the coaching client identify strengths they can leverage as well as potential areas for development. I’ve noticed a trend…
Dear Madeleine, I work in sales in a large medical device company. I kill my numbers and have been number one in my region for the last six quarters. I need your advice. My company continually makes errors in creating inventory of the devices we are selling. I just don’t think that I, in good…
In this episode, Susan Fowler explores how most companies expect managers to motivate their people to accomplish goals. Managers may try many different methods to encourage people to reach their goals, from rewards and recognition to pressure and intimidation. But research indicates that these methods just don’t work. “When did we get to the point…
In its simplest definition, culture is the way things get done in an organization. It’s about the behaviors and attitudes of employees and management and how that translates into different approaches to performance—both good and bad. If you are a leader looking to improve your organization’s current culture and work environment, here are five steps…
Dear Madeleine, I am a few years in, working on Wall Street. I am a financial analyst and am pretty good at my job. At my recent performance review my boss told me that I need to “build my brand.” What the heck? I tried to get some detail out of him but didn’t get…
Ken Blanchard has a favorite question he asks audiences when he is speaking to them about servant leadership: “Are you here to serve or to be served?” Ken believes the way you answer that question determines how you approach leading others. If you’re here to be served, you think leadership is all about you. You…
In this episode, Don Yaeger, author of Great Teams: 16 Things High Performing Organizations Do Differently, discusses his research on why some teams win when others fail. “My research of the business and sports world uncovered sixteen things that successful teams do, and I grouped them into four main pillars,” explains Yaeger. (As you listen,…
Dear Madeleine, I got a new boss about six months ago and I have been watching and waiting to see how he is going to pan out. So far, so good, I think—except for one thing that is really burning my toast. Literally the first thing he did was to put a stop to all…
