Dear Madeleine, I work in a call center that delivers customer service for highly technical products. I have been a supervisor for about six months. I have a great manager and a great team. My problem is that I overcommit. I work much longer hours than I should. Everything I have read on the topic…
Dear Madeleine, I am a financial analyst and have always been very good with numbers. I am young and this is my first job out of college. I was happy to get the job. My problem is that my boss is just mean. If I can get through a week without crying, it feels like…
Dear Madeleine, I am a mid-level manager in a global software company. I have been working here for about ten years and I lead three teams. Right now I am working with my manager on our goals for 2024 and I can already tell that there is no way my teams are going to be…
Dear Madeleine, I recently started a new job. I am super interested and engaged. I think I am doing well and my manager seems thrilled. People here think I’m much older than I am, and everyone assumes I have a bachelor’s degree. Only the HR recruiting person knows that all I have is a two-year…
Dear Madeleine, I love my job and I am good at it. When the COVID lockdown was settling in for a then-unknown period of time and everyone in my company was working from home, my partner and I took advantage of the crisis, rented out our condo in the city, and moved to our dream…
Dear Madeleine, I am at a crossroads in my career. I am 63 years old and have held positions of plant manager and operations manager. I currently serve as director of operations at a company that offers overhead crane and hoist design, manufacturing, and maintenance services. My past has been challenging; I have reinvented myself…
Dear Madeleine, I lead a team that provides services to the professionals in my company. In my last performance review, my boss told me I needed to find new ways to add value to the organization. At first I thought, okay, I can do that. But then I realized I really have no idea what…
Dear Madeleine, I have always been good at dealing with stress in my personal life—difficult pregnancies, a special-needs child, and parents requiring help. But now I am going through a challenging divorce. My kids are all struggling with it in different ways and it is taking its toll. I’ve recently realized this situation is exceeding…
Dear Madeleine, I manage a few teams—data scientists, bio engineers, research fellows, project managers—in a fast-growing biotech company. I have teams in Southern California, Canada, Eastern Europe, and Indonesia. The teams pass work off between time zones; if one person doesn’t complete their piece during the workday, it puts their counterpart behind. The pressure is…
Dear Madeleine, I manage a fully remote team and have one member who is wonderful—when he is able to focus on work. His contribution is valuable, he is easy to get along with, and other team members depend on his experience and wisdom. But he is always dealing with some kind of personal crisis. He…
Dear Madeleine, My boss is the Chief Revenue Officer for a billion-dollar, publicly traded company, and I am watching her melt down in real time. She has been in the job for two years and has made one spectacularly bad decision after another. Sales have tanked to an all-time low. I know for a fact…
Dear Madeleine, I was recently promoted and I am drowning. I am still supporting the person who took my former job while trying to get my head around my new job. My new team is huge, and I didn’t know any of them until I stepped into this job. I couldn’t get through my email…
Dear Madeleine, You have answered many questions about being a mentor—but as a young person in my first job, I wonder how I can find a mentor. How do I go about it? How do I know if someone is the right mentor for me? Once I find someone willing to mentor me, how do…
Dear Madeleine, I am a senior analyst at an insurance company. I want to start building my leadership influence. I know my position is not at manager level yet, but I think leadership can happen at all levels. I am also very young compared to my colleagues who are at the same level in the…
Dear Madeleine, How should I deal with LinkedIn? Everyone who wants to “connect” with me ends up trying to sell me something. Sometimes it appears that a person has done their homework and has something useful to offer—but more often than not, it’s people who clearly know nothing about me. I feel like the original…
