Frustrated with Poor Management? Ask Madeleine

Hi Madeleine, I work in a membership organization with a very old-fashioned outlook and a hierarchical structure. I am not a manager, but I did have one direct report at a previous employer. I am very interested in management and leadership and intend to have other management roles in the future. Management practices here, although…

5 Characteristics of Servant Leaders

Let’s imagine for a moment that you are a scientist running a grand experiment on leadership. Your laboratory is an organization with hundreds of leaders at varying levels, and with technology, you can watch and listen to them 24-hours a day over an extend period of time. Sort of like the TV show Big Brother, except…

Can’t Keep Covering for a Direct Report? Ask Madeleine

Dear Madeleine, I am a regional VP for a global services company. I get excellent performance reviews, have been promoted regularly, and have had some employees tell me I’m the best boss they’ve ever had. I am ambitious and on track to be a senior leader in the company. Five directors report to me. Our…

Crafting Your Own Personal SWOT Matrix

During my time as a coach, I have often utilized SWOT analyses to help teams analyze their organization’s Strengths, Weaknesses, Opportunities, and Threats. This is a simple, user-friendly method to help a team or a board focus on key issues affecting their business. This type of analysis often can be used as a precursor to…

4 Coaching Steps toward Work/Life Balance

A common topic in my coaching sessions is work/life balance. Heavy workloads, daily abundance of emails, competing deadlines, required meetings, and other concerns can be so overwhelming that work can become the focal point and main priority in life. As a result, we can feel obligated to dedicate long hours to our work. We struggle…

Thinking about Tattling on a Colleague? Ask Madeleine

Dear Madeleine, I work in a very matrixed organization. My actual boss works remotely and I seldom interact with him one-on-one, but we have a team lead on every project. In my work group, we all work on different projects as they come in. One of my peers in another group is causing real problems…