Coaching and the Importance of Now

Great coaches are trained to be fully present with clients. We are good at it. We know how to reduce distractions, quiet the mind, and put all of our attention on the client. But that doesn’t mean it is easy for us! There are times when it isn’t easy at all.  Staying in the now…

How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…

Mike Rognlien on This Is Now Your Company

As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the company. “Every time, in more than six years of asking that question, almost every hand would go up,” says Rognlien. “Then I would…

Do You Engage in Mental Jabbering?

For about a year now, it seems everywhere I turn I hear people talking about the power of mindfulness. To me, mindfulness means paying attention to your experience from moment to moment. Because I keep hearing and reading about this topic, I figure the universe is telling me this should be my development focus right…

Boss Playing Mind Games?  Ask Madeleine

Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half.  We have a good relationship. We support each other and share ideas and information. I recently figured out that our newish boss, the EVP of sales and marketing, is playing us…