Taking a Top-Down, Bottom-Up Approach to Leadership

Leadership works best as a partnership, with managers and direct reports working together toward achievement of company goals. It requires strong skills in goal setting, diagnosis, and matching for both manager and direct report. But most organizations only focus on one half of that partnering equation, says Susan Fowler, a senior consulting partner with The…

Can’t Say “No”?  Ask Madeleine

Dear Madeleine, I am a senior manager in what is essentially a call center. I am hoping you can help me. I am too nice.  I am a giver; I come from a long line of nice, generous givers. My Mom ran a dentist’s office and headed several volunteer committees, headed up events at our…

New Research Underscores Benefits of a Self Leadership Culture

A new study conducted by The Ken Blanchard Companies with 1,300 people in managerial and non-managerial roles found important correlations between an individual’s identification as a self leader and positive work behaviors. – People who exhibit the behaviors of a self leader are more likely to expend discretionary effort on behalf of their organizations. –…

5 Important Coaching Techniques Every Leader Should Practice

More and more organizations are looking for their managers to use coach-like behaviors in conversations with their direct reports. Here are five of the most important techniques coaches use in their conversations with clients. Consider how these techniques could help the managers in your organization be more coach-like in their communication style. Be fully present.…

Too Many Meetings? Ask Madeleine

Dear Madeleine, I’ve recently been promoted to my first managerial role. Prior to my promotion, I had been an individual contributor here for more than 14 years. My new role has me climbing a steep learning curve because I am not working in the same group I had been in before. I’m not worried about…