Leading from a Distance: One Year Post COVID

Now that we’ve dealt with the initial implications of leadership and development in a COVID environment, L&D professionals are increasingly turning their attention to what the future will look like in a post-COVID world. Remote working will not go away after COVID—in fact, many research firms predict that 2021 will see the number of employees…

Feeling Pressured to Return to Work? Ask Madeleine

Dear Madeleine, I lost my identical twin brother to COVID late last spring. Of course there was no service, and I organized a Zoom event that was almost too sad to bear. A cousin was also infected, and lived, but has many brain-related long-hauler symptoms and has had to go on disability. This leads me…

A Formula for Doing the Impossible with Steven Kotler

Have you ever thought about how elite performers achieve their level of accomplishment? Steven Kotler has—and in his latest book, The Art of Impossible: A Peak Performance Primer, he shares what he has learned from decades of research into the exploration of human possibility. Kotler believes everyone is capable of achieving the extraordinary, and he…

Feel Like an Imposter at Work? Ask Madeleine

Dear Madeleine, I was recently promoted to director of contracts and compliance at a global staffing organization. I have a great team, I seem to be well regarded in the organization, and I get along well with my direct boss and his boss, who is the regional CEO. I am often tapped to lead or…

Boss Says You Need to Be More Innovative? Ask Madeleine

Dear Madeleine, I manage an IT group—12 people—that does the tech stack for all supply chain management for a national chain of service providers. We also sell some product, but not a lot. I report directly to the CTO and have a good relationship with him. At the beginning of the year, after much discussion…

Three Steps to Winning the Talent Shift

What started as a book to help an author’s college grad daughter navigate the business world turned into a guide for employers everywhere who want to build a high-performing workforce. In her new book Winning the Talent Shift: Three Steps to Unleashing the New Higher Performance Workplace, Berta Aldrich explains why companies struggle to hire…

Legendary Customer Service: As Important as Ever

When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a positive customer experience important?  How do you want your customers to feel when working with your organization? We always got the same answers: If customers…