Hand with marker writing: What If?

How to Bypass Frustration and Lead with Patience

As a leader, you’ve probably encountered situations that can be frustrating. Perhaps your direct report did something wrong or you had too much on your plate. How did you deal with that situation? I was recently asked at a gathering of friends how I remained so positive. Did I have a secret daily ritual of…

Woman With Megaphone

Ambushed By A Hidden Personality? Ask Madeleine

Dear Madeleine, I manage a large retail chain store and have been in the job about four years. Up until now, I thought I knew what I was doing. I recently promoted an excellent worker to a supervisory position—and now I seriously regret it. All of a sudden, it’s like she is a different person.…

Results Effort Graph

Use a “Coach-Approach” to Help Leaders Achieve Mastery

After attending a training session, most leaders have the best intentions of applying their new learning toward becoming a more effective leader.  However, once returning to daily job responsibilities it’s all too easy to slip back into old, established behaviors. For this reason, it’s important for a leader to dedicate time for the practice, assessment,…

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7 Steps for Successfully Addressing Negative Behaviors

Providing feedback—especially less than positive feedback—is a task many managers dread.  But feedback is an essential part of providing the day-to-day coaching people need to succeed—especially in today’s fast-paced business environment where people at all levels are in a constant learning mode. In the new issue of Training Industry magazine best-selling business author Ken Blanchard…