This Coach Tells You What All Great Leaders Know

As Andy Williams crooned, “It’s the most wonderful time of the year.” No, I’m not talking about Christmas. I’m talking about March Madness! I’m a big fan of college basketball and the NCAA Men’s Basketball Tournament is like Christmas in March. There are always underdogs upsetting the established favorites and feel-good stories of players overcoming…

Are You Living Your Values? 3 Steps to Make Sure You Are On Track

When I first heard someone talk about values, I thought they were talking about things like “don’t steal” or “treat others the way you want to be treated.” I learned that values are the underlying aspirations and intentions we have for and about ourselves. A value could be a thirst for learning, a strong desire…

A Glimmer of Hope: When Leaders Get It Right

I just arrived back from beautiful Fujairah—one of the northernmost emirates in the UAE—where we held the final module of six in a 15-month leadership development curriculum for a global technology company. The total program included modules around personality, values, organization vision and alignment, leadership style, high performing teams, change management, and motivation—the gamut. This…

Do you have a customer service mindset? 3 ways to find out

Here’s a little game for you. Finish the following phases: “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule) “Beauty is in the eyes of ____ _________.” “If it were me, this is what __ ______ ___.” I trust you were able to complete these very common sayings.  While…