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Do You Focus on What’s Wrong—or What’s Right?

This guest post is by Lynn McCreery. Managers sometimes have difficulty focusing on both people and results.  They want associates to feel excited about their work, but also need them to perform. Many managers feel they have to choose—and most choose results, focusing on people only when improvement is needed. If organizations want to create…

Infographic One-on-One Meetings

Want to Improve Work Performance? Focus on Your Conversations

A new infographic released by The Ken Blanchard Companies shows that work communication isn’t happening with the quality or frequency people are hoping for.  The infographic looks specifically at one-on-one conversations and finds huge gaps (20 to 30 percent) between what employees want and what they actually experience when conversing with their manager. These gaps…

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9 Things I Learned from My First Difficult Conversation

Did you know 35 percent of managers would rather skydive for the first time than address a problem with their team at work? That’s according to the Centre for Effective Dispute Resolution. Effective leaders must know how to conduct difficult conversations with employees. Because of the common perception that conflict at work is bad, it’s…

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7 Ways to Ask Questions like a Coach

Leaders should be more coach-like. I’m probably not the first person who has penned those words in a blog post. My guess is that you’ve heard that advice before—possibly even tried being more coach-like with your team members and direct reports but ultimately realized that it takes a lot of time to do well. A…

Kern River Rafting

Plan More, Hurry Less when Navigating Whitewater

I went whitewater rafting down the Kern River this week with my husband and friends. (That’s me, underwater, at the front of the boat.) We had our choice of several guides, and we all agreed the guy with the grey hair looked like he had more experience than anyone else. We were correct. Our guide,…

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Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers. A good way to address this situation is to provide…