Turn the Organizational Pyramid Upside Down?

“Too many leaders have been conditioned to think of leadership only in terms of power and control,” says best-selling business author Ken Blanchard in the July/August issue of Chief Learning Officer magazine. “But there is a better way to lead—one that combines equal parts serving and leading. This kind of leadership requires a special kind…

The Two Sides of Servant Leadership

When people hear the phrase servant leadership, they are often confused. These folks think you can’t lead and serve at the same time. Yet you can, if you understand that servant leadership consists of two parts: A visionary/direction, or strategic, role—the leadership aspect of servant leadership; and An implementation, or operational, role—the servant aspect of…

3 simple ways to create a stronger team and build customer loyalty

With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling.  However, I had a pleasant surprise a few months ago while traveling back home on United Airlines. Once everyone had boarded the…

Employee Motivation–why it matters

A client asked me yesterday, “Why are you so interested in writing about optimal and suboptimal motivation?  All managers care about is productivity, accountability, and results—isn’t it like pushing water uphill with a toothpick,” he asked. Beyond absolutely loving that visual, the question really caught me. How often to do you hear someone ask you why…

“Mankind was my business.” (A leadership lesson from the ghost of Jacob Marley)

What is the purpose of a business? Search the internet for an answer and you will find different opinions. Many economists would say the purpose of a business is “profit maximization.” Peter Drucker said the only valid purpose for a business is “to create a customer.” Yes, profits are necessary, but Drucker adds that “the…