Leadership Transparency: How a Coach Can Help

Do the people you work with know what you expect of them? Do they know what to expect of you? Pause, please, and really consider those two questions. If I walked into your workplace and asked your team these questions, would I get immediate answers? Would I get consistent answers? Would I get answers you…

3 Ways to Create a Deeper Connection at Work

You have to put yourself out there if you want to create an authentic connection with people. Sharing your Leadership Point of View is one of the most powerful ways to accomplish that, according to coaching expert Joni Wickline. In the August issue of Blanchard Ignite, Wickline describes a Leadership Point of View as a…

Transparency and Leading Change: 3 Areas to Focus On

“Thank you for your transparency!” These words came at the end of a presentation I gave where I shared a new strategy—a strategy that would require change, including new roles and some sacrifice, from everyone. I wasn’t sure how everyone would respond but I knew I would have my best chance of successfully leading the…

Leadership Transparency: 3 Ways to Be More Open with Your People

  Leadership is not something you do to people, it’s something you do with people. Letting people know what they can expect from you underscores the idea that leadership is a partnering process. That’s one of the messages that Ken Blanchard highlights in his work with senior leaders. Blanchard underscores the idea that leadership transparency…

Are you only half the leader you could be? See if you have this limiting self-belief

In their latest post for Fast Company online, management experts Scott and Ken Blanchard share that, “One of the big mistakes we see among otherwise promising managers is the self-limiting belief that they have to choose between results and people, or between their own goals and the goals of others. We often hear these people say,…

How do you deal with emotion at work?

Scott Blanchard, principal and executive vice president at The Ken Blanchard Companies calls it the new “F” word—feelings.  And it is something that managers and organizations struggle with on a regular basis.  Should you ask people to repress feelings and “check them at the door” or should you encourage people to bring their entire selves…

“Be the change” you want to see in your customer service people: 5 ways to get started

In a recent Legendary Service course, one of my participants—we’ll call him Chad—wondered aloud if leaders ever adhered to the same standards they continually ask of their service providers. When asked for an example of what he meant by this, he said, “Well … we are asked to acknowledge the customer, get details about the…