Coaching to Get Out of Your Own Way

When an organization invests in coaching for their leaders, it is often because they want to move the leader from “almost ready” to “ready now” on promotion lists. In many of these situations, the coaches are asked to help the leaders improve and increase specific skills or develop and deploy underutilized strengths. Basically, skill acquisition…

4 Principles for Using Your Leadership Power

Power accompanies leadership. No matter how lofty or humble your title, whether you manage 3 people or 3,000, regardless if you lead a girl scout troop or you’re the CEO of a multi-million dollar company, you will be faced with choices on how to use your power. And the way you wield your leadership power…

Do you have a customer service mindset? 3 ways to find out

Here’s a little game for you. Finish the following phases: “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule) “Beauty is in the eyes of ____ _________.” “If it were me, this is what __ ______ ___.” I trust you were able to complete these very common sayings.  While…

Customer Service—it can’t be about THEM until it’s about YOU

There’s a common misconception that customer service is all about the customer. Surprise—it’s not necessarily so. Service is definitely for the customer—internal or external—but it’s about you, the service provider. “What?” you may be asking. “No, it’s about my client.” True … kinda. But it can’t be about them until it’s about you. The service…

How are you doing as a leader? 3 beliefs that might be holding you back

No one thinks they are bad at listening, receiving feedback, or any other common leadership mistake. That’s why self-awareness is so important for a leader explains Madeleine Blanchard, a master certified coach and co-founder of Coaching Services at The Ken Blanchard Companies. In Blanchard’s experience, all leaders can benefit from examining some of the mindsets…

Innovators—3 ways to invite others to your next big idea

Innovation requires passion.  It takes a lot of energy to develop an idea and implement it successfully in an organization.  Fortunately, innovators have passion in abundance. Innovation also requires collaboration.  Very few ideas can be successfully implemented without the cooperation and buy-in of others.  Unfortunately, innovators often struggle in this area–especially if they fall in…