Business concept, businessman get bad feedback.

Shocked by 360° Feedback? Ask Madeleine

Dear Madeleine, I am a director in a large retail organization. Recently everyone at my level received an online 360° feedback. My report shows that my whole team is very unhappy with my hands-on style. All 14 of my people—not just 1 or 2— see me as a micro-manager. In the open-ended comments were phrases…

Call me. Businessman shows business card

Not Getting the Feedback You Need? Ask Madeleine

Dear Madeleine, I am a newly promoted senior VP of sales for the North American division of a medical devices manufacturer. My boss is a new COO brought in from the outside. He lives in Germany and I live in Colorado, although I am on the road constantly. I’ve met this guy only once and…

Yellow Speech Balloon With Feedback

Sharing Feedback: 3 Ways to Help Others Improve

  I recently read an interesting Zenger Folkman white paper on feedback. What caught my eye is that more than 50 percent of people whom they surveyed said that corrective feedback has helped their career more than positive feedback has. Ken Blanchard loves to share former colleague Rick Tate’s assertion “Feedback is the breakfast of…

Young businesswoman feedback

A One Minute Approach to Better Feedback

Giving performance feedback is a critical job responsibility of any manager, but it can be a daunting task for many people—especially when the feedback is less than positive. Managers don’t want to generate negative emotions, damage relationships, or make a bad situation worse. As a result, managers often delay or avoid giving necessary feedback, allowing…