Traumatized by Feedback? Ask Madeleine (PART 2)

Dear Madeleine, Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me feedback so often there was no need to ask for it. She seemed…

Traumatized by Feedback? Ask Madeleine

Dear Madeleine, Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me feedback so often there was no need to ask for it. She seemed…

4 Tips for Mastering the Most Difficult Performance Management Conversation

In a recent article for the July edition of The Ken Blanchard Companies’ Ignite! newsletter, senior consulting partner Ann Phillips describes three types of conversations managers need to master—goal setting, feedback, and one-on-ones. One element within the feedback conversation—redirection—tends to be especially challenging for managers. It focuses on those times when a manager must provide…

Got Dinged on an Internal Survey? Ask Madeleine

Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey designed to measure employee experience and asked business units and departments to give feedback on each other. Our business unit got…