Our Greatest Human Need…To Be Understood and Appreciated

I was at a conference last weekend and the facilitator assigned the table groups a topic to discuss. After the discussion a person from each table stood up and gave a brief report on group’s conversation. A very accomplished friend and colleague of mine presented for our table group and when she sat down the…

New Survey Data Shows Managers Not Meeting Employee Expectations in Three Key Areas

New survey data just published in the July/August issue of Training magazine shows a serious gap between employee desires and reality when it comes to goal setting, goal review, and performance feedback from their managers. More than 700 of the magazine’s subscribers were asked what they wanted out of their individual meetings with their managers…

54% of Managers Use Only One Style When Providing Direction and Support for Their People

The amount of direction and support people receive from their manager directly impacts the efficiency and quality of their work. Without it, people are left to their own devices, have to fake it until they make it, and learn primarily through trial and error. Eventually people get there—but it comes with a cost, says Ann…

Don’t Slam People’s Fingers in Your Open Door Policy

Have you ever had a leader or associate mention that if you ever needed them, their door was always open? And it was. But it turned out later, they were never in there. Or, they were in there, but they were always busy, maybe because they were studying spreadsheets or some other stimulating thing. Or,…

Challenging Conversations – Be Present AND Show It

Even if you’re fully present during a challenging conversation, the person you’re speaking with may not get the full benefit if your physical behavior does not demonstrate it. Being fully present—and showing it—demonstrates that you care and that you are interested in working together to resolve the matter at hand. You demonstrate you are fully…