If you think for a minute about your average workday, how would you divide that workday between focusing on positives versus focusing on negatives? Do you tend to catch people doing something wrong more often than doing something right? If you answered “yes”, you might be adding to the overall negativity, yourself. This negative focus…
Employee engagement is a hot topic these days. According to a Gallup poll estimate, disengaged employees cost the US between $450 – $550 billion each year in terms of lost productivity. Could you be contributing to that figured by not finding out what’s truly meaningful to your employees? According to The Ken Blanchard Companies own…
Are expectations from the younger generations driving changes to customer service and product support? Earlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?. In the article, Micah Solomon, the article’s author, attempts to summarize the expectations of the Millennial generation when it comes to…
Being promoted into your first management role can be both an exciting and scary experience. It shows that your employer trusts you to make decisions and lead others. However, it can also be a major shift in responsibility. People are going to look to you for direction, and it’s up to you to have the…
If you’re not familiar with the term “quit & stayed”, it is the act of mentally quitting, yet staying in the same physical environment. More specifically, it’s the act of becoming disengaged in the work you complete, whether that’s for a business or just in general. Chances are that you work with one or more…
If you’re an avid YouTuber, you might have heard of ze frank (listed under the channel zefrank1). I personally know of him for his “educational” videos on animal species mixed with his colorful commentary. Even if you’ve never heard of him, before, you may have heard of BuzzFeed, where ze frank is also the Executive…
“Do yooouuuuu understand the wooorrrdddsss that are coming out of my mouth?” If you want to be successful, you have to know how to communicate well. There’s more to communication than just being able to speak or write clearly. If you really want to “make a statement”, ask yourself the following questions: How often are…
When I hear someone say “it’s a business decision”, money is usually the first thing that comes to mind. The choice that was made was based on overall cost to the company or individual. While it’s wise to consider cost, spending and/or investments, it’s not the end-all, be-all of choices within business. There are other…
This time of year can always be stressful. If you celebrate Christmas, you’re probably worrying about decorating, shopping, shipping, preparing, cooking, baking, traveling, etc… However, there’s a hidden danger this time of year you should be concerned with: the company Christmas party. This party can be seen as a time to cut loose and forget…
There’s a common misconception regarding the title of “leader”: You don’t have to be a manager or a supervisor in order to lead. If you’re providing direction or support to fellow colleagues, you’re a leader. More importantly, being a leader starts with being able to manage yourself effectively. If you one day wish to move…