3 Conversations All Managers Need to Master

Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…

Leadership Lessons from Sir Paul McCartney

I am one of the millions of people who has recently enjoyed a 24-minute video escape into happiness—also known as Paul McCartney Carpool Karaoke. The video is fun, it is revealing, it is touching, and it stays on your mind for days to come. That’s lovely in and of itself.  But besides Penny Lane, the…

Coaching and the Importance of Now

Great coaches are trained to be fully present with clients. We are good at it. We know how to reduce distractions, quiet the mind, and put all of our attention on the client. But that doesn’t mean it is easy for us! There are times when it isn’t easy at all.  Staying in the now…

Got Dinged on an Internal Survey? Ask Madeleine

Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey designed to measure employee experience and asked business units and departments to give feedback on each other. Our business unit got…

Too Smart for Your Own Good? Ask Madeleine

Dear Madeleine, I am a team lead (the youngest, thank you very much) in a fast and fun Silicon Valley startup. Everything was fine until I was made a lead. The problem: I am just too smart. I know that sounds terrible, but it is true. I actually have an IQ of about 170, and…

4 Keys to Being More Mindful at Work: A Coaching Perspective

I like how mindfulness expert Jon Kabat-Zinn defines mindfulness. He says, “There is nothing particularly unusual or mystical about being mindful. All it involves is paying attention to your experience from moment to moment.” For the leaders I coach, much of their workday moments are spent in email, in meetings, or tap, tap, tapping on…

4 Ways to Experience the Joys of Coaching

There is a joy that coaches experience when they provide leaders with the one-on-one support that increases effectiveness and professional growth. That sense of satisfaction is available to managers at all levels in an organization if they are willing to adopt some of the behaviors that professional coaches use. Below are a few key skills…