As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the company. “Every time, in more than six years of asking that question, almost every hand would go up,” says Rognlien. “Then I would…
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken Blanchard, explore in their book Legendary Service: The Key Is to Care. Cuff and Halsey share a four-part CARE model to help readers and…
How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and growing amount of research that gives clear guidance on how to get systematically better and smarter about making…
“We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his new book, The Potential Principle. “Almost all people have a desire to get better—but only 30% have a plan.” That’s wishful thinking, says Sanborn. Sanborn recommends that people practice “positive discontent” in their lives and says…
In this episode of the Blanchard LeaderChat podcast we speak with David Novak, co-founder and former CEO of Yum! Brands and author of O Great One!: A Little Story About the Awesome Power of Recognition. For Novak, a large part of the success he had with improving performance at KFC, Pizza Hut, and Taco Bell…
In this episode of the Blanchard LeaderChat podcast, we speak with Ken Blanchard, co-editor of the new book, Servant Leadership in Action. For Blanchard, servant leadership isn’t just a book or a nice-to-have management concept. Instead, he sees it as a movement—a shift from leadership that is self-focused to one that is others-focused. “The world…
In this episode of the Blanchard LeaderChat podcast we speak with Mark Miller, Vice President of High Performance Leadership for Chick-fil-A and author of the new book, Leaders Made Here. For Miller, growing great leaders wasn’t an option at Chick-fil-A. Accelerated growth was putting a strain on leadership bench strength. “We needed more leaders faster.…
In this episode of the Blanchard LeaderChat podcast, we interview Beverly Kaye, author of the new book Up Is Not the Only Way. Kaye shares new ways to stay engaged and feel valued for managers and others who work in flat organizations—companies that offer few opportunities to climb the traditional corporate ladder. Kaye says a…
In this episode of the Blanchard LeaderChat podcast, we speak with Susan Fowler, coauthor (with Ken Blanchard and Laurence Hawkins) of Self Leadership and The One Minute Manager®. Fowler shares some of the key points from the book, including challenging assumed constraints, identifying personal points of power, and becoming more proactive in getting your needs…
In this episode of the Blanchard LeaderChat podcast we speak with Robert Greene, author of the New York Times bestseller, Mastery. Greene shares some of the key points from his book, beginning with the importance of self awareness—getting a clear sense of who you are, where you are going, and what motivates you. From there,…