Engagement expert Heather Younger understands the positive impact a caring leader can have on both individuals and entire organizations. In her latest book, The Art of Caring Leadership: How Leading with Heart Uplifts Teams and Organizations, she shares nine behaviors that leaders need to practice to truly care for their people.
Younger’s research has proven that people who know that their leader truly cares about them and their success will go above and beyond to perform. This leads to increased productivity, customer satisfaction, and employee engagement. Although many leaders believe they are caring leaders, many are not. Employees will judge this for themselves, not based on their leader’s intentions but on their actions—actions that are easily cultivated and put into practice.
Younger interviewed more than 80 leaders to identify the nine daily actions required for someone to become a caring leader. In each chapter she defines one action in detail, offers a tip for putting the action into practice, and includes a personal story from a leader who has implemented their learning. The Art of Caring Leadership is an inspiring guidebook for leaders who wish to immediately start their journey toward becoming a caring leader.
Younger takes an often nebulous, subjective concept and makes it concrete and actionable. Leaders have the power to literally change the lives of those they lead by demonstrating how much they care. They shouldn’t just want to care; they should see the act of caring as imperative to the success of their employees and their organization.
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