Boss Playing Mind Games?  Ask Madeleine

Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half.  We have a good relationship. We support each other and share ideas and information. I recently figured out that our newish boss, the EVP of sales and marketing, is playing us…

Want a Customer-Focused Company? Take Care of These 3 People

There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and Vicki Halsey, co-creators of The Ken Blanchard Companies’ new Legendary Service training program. “Every organization knows they need to focus…