Complaint Concept

People Complaining to You about Another Manager? Ask Madeleine

Dear Madeleine, I’m one of two managers at a small company. Recently, a couple of the other manager’s employees shared some feedback with me—in confidence—that their manager is micromanaging them and doing other things that make their jobs more stressful and less enjoyable.  None of them are willing to bring this to their manager and they…

Tell stories advice or reminder - handwriting on a napkin with c

Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers. A good way to address this situation is to provide…

Group of four cartoon young people.

Leadership Advice from a Couple of 13-Year-Olds

Last week my daughter and niece—both 13 years old—attended a Student Self Leadership course that was offered to employees here at The Ken Blanchard Companies. I was curious about what they would think about the program since we were basically teaching them an accelerated, age appropriate version of the class we teach to aspiring leaders…

Businessman Holding Hourglass At Megapolis City Background, Time

Feel Like Your Time Is Running Out? Ask Madeleine

Dear Madeleine, I’m a general manager at a big consulting firm. I’m doing well and I’ve been working with a coach for about four months. My biggest issue is although I’m on track, I don’t yet have a win under my belt. I’m involved in some big deals and my peers would say I’m adding…