Dance of the Blind Reflex – Ends and Middles

In my last post I shared the dysfunctional relationship pattern between leaders and direct reports as part of what author Barry Oshry describes as “Dance of the Blind Reflex” in his book Seeing Systems: Unlocking the Mysteries of Organizational Life. Continuing this theme, another primary dance we may find our clients in is between someone…

Business concept, businessman get bad feedback.

Shocked by 360° Feedback? Ask Madeleine

Dear Madeleine, I am a director in a large retail organization. Recently everyone at my level received an online 360° feedback. My report shows that my whole team is very unhappy with my hands-on style. All 14 of my people—not just 1 or 2— see me as a micro-manager. In the open-ended comments were phrases…

Not My Fault

The Power of a Leader’s Apology

Yesterday, I was re-watching the movie Star Trek Into Darkness, and I arrived at one section toward the end where the crew of a crippled USS Enterprise was facing imminent destruction. Despite all of Captain Kirk’s pleading, the enemy continued to charge up their weapons. Faced with defeat, Captain Kirk turned to his crew and…

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3 Ways to Create a Deeper Connection at Work

You have to put yourself out there if you want to create an authentic connection with people. Sharing your Leadership Point of View is one of the most powerful ways to accomplish that, according to coaching expert Joni Wickline. In the August issue of Blanchard Ignite, Wickline describes a Leadership Point of View as a…

Stressed Woman Working At Laptop In Home Office

Afraid You Might Drop the Ball? Ask Madeleine

Dear Madeleine, I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors.  I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s…

What do you value most at work

Do You Know What Your People Value?

Last week I took to social media to ask the question “What do you value most about your company and your leader?” It wasn’t a large sample, but big enough to get some diversity of thought. Take a look at some of the responses I got back. As I read through the results, I realised…