“An Implosion of Trust”—That’s the headline of the executive summary of Edelman’s 2017 Trust Barometer. Their annual trust survey and report goes on to cite grim statistics about the state of trust in the world: Trust in government, business, media, and NGOs declined broadly over the last year, the first time this has happened with all…
One of the biggest challenges leadership, learning, and talent development professionals face when they propose a new initiative is convincing their CEO of the financial impact of the proposed initiative. Without a clear sense of the positive financial impact, it’s easy for a leader to dismiss a new proposal as being too disruptive, too expensive,…
In a new article for Training magazine, Jim Diehl and I share the results of a 1,300-person study of teams in today’s work environment. The survey results reveal there’s much work to be done: only 27 percent of respondents said their teams perform at top levels a majority of the time. Millennials scored their team…
I’ve always appreciated this quote from famed author Kurt Vonnegut, Jr.: “Another flaw in the human character is that everybody wants to build and nobody wants to do maintenance.” What good is building character only to have it erode due to a lack of maintenance? Coaching enables people to gain clarity about who they are,…
Dear Madeleine, I am a fairly new marketing manager for a large consumer goods firm. I have three great people who work for me—I inherited them, so I lucked out. We function like a well-oiled machine. The problem is my boss. She was promoted about two years ago and now oversees several managers of different…
Power. The word itself evokes a reaction. What thoughts or feelings do you have when you think of power? Perhaps you picture an organizational chart where the boxes at the top are imbued with more power than those below. Maybe you imagine an iron fist, representative of a person who rules over others with absolute authority.…
If you’re a leader, particularly in a large organization, the chances are your people don’t see you as a real person. They have a mental image of what they perceive you to be like, not who you actually are, says research by Nathan T. Washburn and Benjamin Galvin. This mental image is formed through random…
