3 Areas to Address When Restoring Trust

Trust is often one of those things we don’t think about until we don’t have it. Much like oxygen, we take it for granted, but once it’s gone…YIKES! We suddenly realize how critically important it is and we’ll do just about anything to get it back. The good news about broken trust, if there is…

The Great Trust Experiment – Will Organizations Build or Erode Trust In The New World of Work?

When the COVID-19 pandemic forced organizations to have their employees work remotely, it launched what I have come to call The Great Trust Experiment. Literally overnight, organizations extended massive amounts of trust to their employees to do whatever it took to keep their businesses afloat. By most business metrics, The Great Trust Experiment has been…

New CEO Wreaking Havoc? Ask Madeleine

Dear Madeleine, I run a compliance and risk group for a large regional credit union. We have a new CEO—I’ll call him “K.” K was our organization’s CFO for several years before he was named CEO, so I know him well. We have always had a good relationship. K has been in the CEO position…

Who’s In Your Circle of Trust?

If you’ve seen the movie Meet the Parents, you probably remember “the circle of trust.” Robert De Niro’s character, Jack, a former CIA agent and overly protective father, is obsessed with making sure his future son-in-law Greg is a trustworthy and honorable husband for Pam, his only daughter. From his point of view, a person is…

All Great Coaches Have This 1 Thing in Common

Virtually every organization I work with wants their leaders to be good coaches. Gone are the days where self-oriented, command and control leaders rule the roost. The most effective leaders today understand that their success, and that of the organization, is inextricably tied to the success of their people. Leadership is an others-oriented approach, where…

Feel Like an Imposter at Work? Ask Madeleine

Dear Madeleine, I was recently promoted to director of contracts and compliance at a global staffing organization. I have a great team, I seem to be well regarded in the organization, and I get along well with my direct boss and his boss, who is the regional CEO. I am often tapped to lead or…

Scared of Your Boss? Ask Madeleine

Dear Madeleine, I am a team lead in the R&D department of a pharmaceutical company. We are all scientists and engineers and the work is interesting and fun. I really like managing my team and they seem to be happy with me. My problem is that my new boss is just awful. We loved our…

Trust – You’ve Got To Give It Before You Get It

While recently teaching a class on Building Trust, I found myself giving the participants this admonishment: “Just like anything in life, you’re going to get out of this what you put into it.” I’m not quite sure where that came from, but I suspect it was the words of advice given to me over the…

It’s Time for a Trust Tune-Up with Your Remote Team

If you’re like millions of other people, you’ve been working remotely either part or full-time since the beginning of the COVID-19 pandemic. Literally overnight, teams were challenged with finding new ways to communicate and collaborate, and the bonds of trust those teams had established were put to the test. High performing teams thrive on trust…