Your Managers May Not Be As Trusted As You Think They Are

How can an organization have a problem with low trust yet none of its leaders consider themselves untrustworthy? Sounds crazy, right? It must be possible in some sort of cosmic, twilight zone kind of way. Organizations frequently ask us to help them address low trust, yet when we work with the individual managers, none of…

The Top 5 Characteristics of Servant Leaders

In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the field of servant leadership. A total of twelve characteristics were identified, five of which were agreed upon by all of the scholars polled. These five most…

Leadership Lessons from Sir Paul McCartney

I am one of the millions of people who has recently enjoyed a 24-minute video escape into happiness—also known as Paul McCartney Carpool Karaoke. The video is fun, it is revealing, it is touching, and it stays on your mind for days to come. That’s lovely in and of itself.  But besides Penny Lane, the…

Don’t Like a Suggested New Hire? Ask Madeleine

Dear Madeleine, I manage a large team of accountants and other kinds of finance experts. We recently posted a job for a senior budget analyst. One of the applicants is a person who was in the finance department a couple of years back. I wasn’t his boss, but I wasn’t impressed with him then and…

Get a Pay Raise or a Better Boss? Survey Says…

Ask yourself this question: If I gave my employees a choice between receiving a pay raise or me becoming a better boss, which would they choose? Chances are you’d probably say your employees would choose a pay raise, right? I mean, after all, who wouldn’t want more money? Taking a few liberties with the classic…