Dear Madeleine, I have been working for a company for a few years now. They moved to an Unlimited PTO policy just as I joined. It was heavily promoted in the recruiting stage. Things went fine the first couple of years. I took the typical PTO breaks—December holiday time, a couple of days in the…
Dear Madeleine, I live and work in a third-world country. I got scholarships and completed a master’s degree in business and computer science and have an excellent, high-paying job. I have built a strong team of people who work for me. My problem isn’t them, it is the culture we work in. Many of my…
Dear Madeleine I work at a large global company. I was recruited right out of college. I was homeschooled, went to college early, and completed my undergrad and masters in four years. I only mention this to explain how I am a senior manager at 30. The only people who know my age are in…
Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a data-driven way to measure results that has worked well. For a long time…
Dear Madeleine, I manage a small team for a startup health and wellbeing subscription platform. I was super excited at the beginning—the founders seemed to have the right values and care about their employees. As time has passed, though, the competition has increased and none of the strategic targets have been met. With every all-company…
Dear Madeleine, I was recently promoted to lead a team I’ve been on for over a year. We started out with a very good team leader, but it became apparent that he was leading too many teams and didn’t have the time. He recommended to his boss that I take it on. He asked me…
Dear Madeleine I am fairly new director in a large global organisation. We are a liaison team designed to work in tandem with product development and marketing. I have a great team—all inherited and all very skilled and experienced. Their former boss (who was let go) was very rigid and very focused on process and…
When we think of innovation, people like Thomas Edison, Henry Ford, and Steve Jobs tend to come to mind. The lone hero in solitude has a hold on our imagination, but the truth is that innovation is rarely the result of an inspired genius toiling away in a garage. Groundbreaking innovation takes lots of people.…
Dear Madeleine, I have always really liked my job even though the workload is oversized and the hours are long. I provide expert advice and coaching around diet and weight management in a community medical clinic. I have a master’s degree in nutrition and am a registered dietitian. We are government funded and located in…
I recently announced the February 1 publication of my new book with longtime colleague and trust expert Randy Conley, Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. Now I’d like people to know what inspired the book and why I’m so excited about it. The beginning of my mission…