Creating More Community in 2022

COVID-19 has been a major disruptor, forcing countless organizations to innovate and make a rapid shift to the virtual world. In some ways, this has been a good thing. Many businesses—including ours—have expanded operations and found new revenue streams online. People working from home have gained more flexibility in their work day and are saving…

Can’t Get People to Change? Ask Madeleine

Dear Madeleine, I have just been promoted to a very big role in an organization I have been with for two years. I came from another highly respected, very successful company. One of my mandates when I joined was to change some entrenched outdated processes and create a new strategic plan for my business unit.…

New HR / L&D Survey on the Hybrid Work Environment

Now that public health initiatives are controlling the pandemic, the return to the office is a hot topic. The Ken Blanchard Companies wanted to know what leadership, learning, and talent development professionals felt about the return. In a June 23 poll, three questions were asked as a part of a webinar series exploring the hybrid…

Leading from a Distance: One Year Post COVID

Now that we’ve dealt with the initial implications of leadership and development in a COVID environment, L&D professionals are increasingly turning their attention to what the future will look like in a post-COVID world. Remote working will not go away after COVID—in fact, many research firms predict that 2021 will see the number of employees…

Use the CARE Model to Serve Customers at a Higher Level

The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue. Customer service done poorly does the opposite. When an organization delivers with such excellence and consistency that its service reputation becomes a competitive…