Dear Madeleine, I work for a national mortgage company and recently took over a team from a leader who had led it for 37 years. Every single person on the team is more experienced in the business of the team than I am. And every one of them is very disengaged because their former leader…
Teams are everywhere. Our organizations are made up of teams in all forms—project teams, work groups, executive, and leadership teams. Teams are not just a nice-to-have perk; they’re a major strategy for getting work done. Fast-paced, agile work environments require teams to operate virtually around the globe. The demand is for collaboration and teamwork in…
Dear Madeleine, I work in a very matrixed organization. My actual boss works remotely and I seldom interact with him one-on-one, but we have a team lead on every project. In my work group, we all work on different projects as they come in. One of my peers in another group is causing real problems…
Dear Madeleine, I was recently hired into a manufacturing company in the engineering department. I am leading two different teams. One of the teams is running smoothly, and the other one is a disaster. Disaster team is in constant turmoil— to the degree that some members of team are not even speaking to each other.…
In a new article for Training magazine, Jim Diehl and I share the results of a 1,300-person study of teams in today’s work environment. The survey results reveal there’s much work to be done: only 27 percent of respondents said their teams perform at top levels a majority of the time. Millennials scored their team…
Most coaches work one on one with clients, but at times coaches are also hired to facilitate team performance when people come together to accomplish shared goals, make decisions, or learn new skills. Having a coach who is pulling for the good of not only the team but also each team member can help keep…
Dear Madeleine, I am a manager with a team member who is a manipulator. He uses people to get what he wants, especially if he knows his idea is unacceptable or not within the process. And he finds ways to get even with people who won’t go along. He also has the habit of saying…
Can’t we just get to work? Why do we have to spend time getting all touchy-feely about how we will work together? If you lead or assist virtual teams of engineers, programmers, scientists, or technical experts, you have probably heard similar comments. The most effective virtual teams have a clear agreement—often called a charter—that spells…
Ever had this experience as a virtual member of a face-to-face team meeting? You dial into a conference phone. You can’t hear what people are saying. You can’t see the documents, slides, or whiteboards people are referencing, and there is no easy way for you to get the group’s attention to ask a question or…
Here’s an exercise from a team building class I attended that I wanted to share with you. It uses questions from a Mensa quiz to illustrate the point that a team’s collective wisdom is always greater than any individual team member’s. To get started, see how many of these questions you can answer individually. According…