Infographic: What’s Poor Customer Service Costing You?

“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…

Servant Leadership in Action

When people ask Ken Blanchard what he wants his legacy to be, he is quick to answer, “Servant leadership.” That surprises some people who might expect him to point to his company’s flagship leadership program, Situational Leadership® II, or his best-selling business book, The One Minute Manager®. Blanchard explains he is proud of the concepts…

Taking a Heart and Head Approach to Integrity

One of my favorite buildings is the Chrysler Tower in New York City. Although it was constructed 90 years ago, that building is still standing because it was built with integrity. Since it was designed and assembled properly, it doesn’t need to be propped up—it just needs to be maintained. The same can be said…