Your Admin is Terrible? Ask Madeleine

Dear Madeleine, I am a senior leader in a large commercial services organization. I spent many years learning how to make good use of an assistant and I’ve always made sure I had a great one. Over the last few years, the company has been reducing the size of the administration group and I have…

Biggest Managerial Questions of 2017? Ask Madeleine

Madeleine Homan Blanchard is on vacation this week so we thought it would be fun to take a look at the three most viewed managerial questions Madeleine was asked through the first half of 2017. Here are the top three (with Madeleine’s advice) in ascending order. Click the title or picture to see the complete…

Can’t Say “No”?  Ask Madeleine

Dear Madeleine, I am a senior manager in what is essentially a call center. I am hoping you can help me. I am too nice.  I am a giver; I come from a long line of nice, generous givers. My Mom ran a dentist’s office and headed several volunteer committees, headed up events at our…

4 Types of Leaders Who Aren’t Ready for Coaching

All over the world, leaders are using coaching to gain a competitive edge. But does coaching solve every problem one might encounter in the workplace? “No. It’s not a panacea,” says coaching expert Patricia Overland in an article for Chief Learning Officer. “Determining when coaching is a good investment can be challenging.” Overland shares a…

4 Ways to Develop Your Coaching Presence

Professional coaches know the importance of being skilled at coaching presence—being fully present. This fundamental and powerful skill can make or break a coach/client relationship. The International Coach Federation describes presence as the “ability to be fully conscious and create spontaneous relationship with the client, employing a style that is open, flexible, and confident.” Being…

Coaching Done Right—4 Steps that Set People Up for Success

It’s important to ensure that people who are about to receive coaching are set up for success. When using coaching as a development methodology, an experienced coach will take four steps to make sure the engagement has the best chance to achieve desired outcomes. Here’s what to look for in the coaching interactions you set…