Rug Pulled Out from Under You? Ask Madeleine

Dear Madeleine, I am a director in a global consumer goods company. I recently went through six months of coaching because my boss told me I was an excellent manager, but I needed to be more of leader. The coach did a 360° interview process and uncovered some areas that I needed to work on.…

4 Tips for Learning to Love Feedback

In my mind, nothing opens up possibilities for personal and professional growth more than receiving honest observations from a colleague, friend, or family member. However, I realize this sentiment is not widely shared. Ken Blanchard likes to say “Feedback is the breakfast of champions.” But if this is true, why is this meal avoided by…

Coaching to Support Learning: 3 Best Practices

Coaching to support learning is a process that gives learners a chance, after training, to go back to their jobs and practice using the concepts they just learned. Providing employees with two or three 1-hour coaching sessions creates an actual learning process instead of just a training event. This extra step is important in today’s…