3 Conversations All Managers Need to Master

Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…

Leadership Lessons from Sir Paul McCartney

I am one of the millions of people who has recently enjoyed a 24-minute video escape into happiness—also known as Paul McCartney Carpool Karaoke. The video is fun, it is revealing, it is touching, and it stays on your mind for days to come. That’s lovely in and of itself.  But besides Penny Lane, the…

Boss Keeps Making Bad Hires? Ask Madeleine

Dear Madeleine, I work for a great manager at a nonprofit. My manager is wildly committed, super passionate, and really seems to care about his employees. I have reported to him for seven years, during which time I have gone from being known as a green kid right out of college to an old hand…

Coaching and the Importance of Now

Great coaches are trained to be fully present with clients. We are good at it. We know how to reduce distractions, quiet the mind, and put all of our attention on the client. But that doesn’t mean it is easy for us! There are times when it isn’t easy at all.  Staying in the now…

How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…

Boss Playing Mind Games?  Ask Madeleine

Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half.  We have a good relationship. We support each other and share ideas and information. I recently figured out that our newish boss, the EVP of sales and marketing, is playing us…

Work Friend is a Mess? Ask Madeleine

Dear Madeleine, I am the business unit CEO of a global consumer goods company. My CFO—let’s call him AG—is literally a genius; one of the smartest people I have ever worked with. I brought him with me from my previous company because he is good with numbers and he thinks strategically. He stays on top…

Ken Blanchard on Servant Leadership in Action

In this episode of the Blanchard LeaderChat podcast, we speak with Ken Blanchard, co-editor of the new book, Servant Leadership in Action. For Blanchard, servant leadership isn’t just a book or a nice-to-have management concept.  Instead, he sees it as a movement—a shift from leadership that is self-focused to one that is others-focused. “The world…