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Emotional Intelligence (EQ)

Concerned about a Teammate’s Commitment to Work? Ask Madeleine

Dear Madeleine, I manage a fully remote team and have one member who is wonderful—when he is able to focus on work. His contribution is valuable, he is easy to get along with, and other team members depend on his experience and wisdom. But he is always dealing with some kind of personal crisis. He…

1 day ago September 30, 2023 in Difficult Conversations, Emotional Intelligence (EQ).

Quiet Employee Reluctant to Speak Up in Meetings? Ask Madeleine

Dear Madeleine, I have an employee who is very dependable and is doing an excellent job. I am certain he will do very well here, long term. He has been with the company about a year, has developed confidence, and often catches errors before it is too late. He is trusted and his peers go…

April 8, 2023 in Emotional Intelligence (EQ).

Want to Give Your Work Mentee Life Advice? Ask Madeleine

Dear Madeleine, I am an experienced executive. A few years ago, my company created a mentoring program. I have really enjoyed mentoring young new hires and have done several six-month stints. My first mentee and I have stayed in close touch and have become friendly. The kid is a rock star at work and has…

November 19, 2022 in Emotional Intelligence (EQ).

Empathy in Action: A Thoughtful Look at the Empathetic Leader

Ron Darling, a stellar pitcher with the New York Mets in the 1980s, was going through a brutal divorce. He struggled through spring training and the start of the season. His emotional turmoil  hurt his game. Davey Johnson, the team’s roughneck manager, noticed Darling’s struggles and reportedly said to him, “I went through a rough…

February 15, 2022 in Emotional Intelligence (EQ).

One of Your Employees Is Too Emotional? Ask Madeleine

Dear Madeleine, I am the operations manager for a large veterinary hospital. It is a fast-moving, extremely busy environment, especially our 24/7 ER. I essentially manage all personnel because the doctors don’t have the time or the inclination. We have one employee who is a challenge for me. She is a trained vet tech who…

September 25, 2021 in Emotional Intelligence (EQ).

Rules, Yes—but Use Compassion and Common Sense

I had an upsetting experience yesterday. Amid our current environment of chaos, confusion, and uncertainty, I find that people are generally behaving pretty well. I’ve noticed this at the grocery store, which I now visit only about once every ten days. Social distancing is in effect, with dots or X’s every six feet marking where…

May 12, 2020 in Emotional Intelligence (EQ).

Direct Reports Think You’re Mean? Ask Madeleine

Dear Madeleine, I have been a manager for many years. I came up through the ranks and have been steadily promoted because of my technical and analytical skills—also, because I am almost always right. I try not to be a jerk about it, but it is the truth. I recently had a performance review with…

February 8, 2020 in Emotional Intelligence (EQ).

Just Want to Be an Introvert at Work? Ask Madeleine

Dear Madeleine, I am a subject matter expert in an engineering company and, well, a technical genius. I am aware it isn’t politically correct to put it that way, but it is the truth—I have an unusually high IQ and people who come to me for help literally call me “The Genius.” Our whole team…

March 16, 2019 in Emotional Intelligence (EQ).

Need Help with Your People Skills? Ask Madeleine

Dear Madeleine, I have a good relationship with my boss. We communicate well and I admire him a lot. Over the last two years, he’s the one who has helped me learn the job and tackle problems. This great connection has caused all kinds of issues I hadn’t anticipated, however. My coworkers seem to think…

December 15, 2018 in Emotional Intelligence (EQ).

Tired of Listening to Your Direct Reports? Ask Madeleine

Dear Madeleine, My problem is that my people—not all of them, but enough—are extremely needy. They come to talk to me and they take up hours of my time. They talk about their kids, their lives, and their problems and seem to expect that I’m fine with listening to all of this. I’m not. I…

December 8, 2018 in Emotional Intelligence (EQ).

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