New research published by The Ken Blanchard Companies cites a survey of 600 Millennial-aged workers asking them to list the leadership behaviors they believe most inspire better performance. An analysis of the responses identified five behaviors managers need to put into practice not to simply manage and deal with the next generation workforce, but to…
Like many people, I have a smart phone. It’s excellent for both working and personal connections. In an instant I can exchange words with friends who are scattered across the country and participate in a stream of communication. I can monitor email from anywhere, which proves handy whether I’m keeping an eye on urgent issues…
When was the last time you had discretionary time on your hands, wondering what to do with a gift of time where nothing was planned or expected of you? If it wasn’t yesterday, then read on. A summer morning stands out with vivid clarity in my mind. I was eight years old. My younger sister,…
Blanchard ignite! brings learning, leadership, and talent development professionals free online resources each month plus a deep dive into a hot leadership topic. Subscriptions are free (use the link on the right.) Check out these top articles from recent issues! IMPROVING LEADERSHIP ONE CONVERSATION AT A TIME Executive coach Madeleine Blanchard held the phone to her…
The best way to tell if your advice is useful is to look at how often people share it with others. Here’s LeaderChat’s most shared blog posts via LinkedIn. The most shared topics include coaching tips for leaders, biggest mistakes, and “the #1 thing I’d wish I known before becoming a manager.” A great cross section…
Hi Madeleine, I am a hotel manager for a high end property in a large metropolitan city. I am trying to create a program where department heads and midlevel managers at the hotel can come together to chat candidly about their career goals and how to achieve them. I have a vision to devote 30…
A new infographic released by The Ken Blanchard Companies shows that work communication isn’t happening with the quality or frequency people are hoping for. The infographic looks specifically at one-on-one conversations and finds huge gaps (20 to 30 percent) between what employees want and what they actually experience when conversing with their manager. These gaps…
This guest post is from Ian Beeson, managing director of Blanchard International, Australia. Every interaction we have with a service provider leaves us with some sort of emotional response, from neutral and bland to deep anger and frustration at one extreme, joy and delight at the other. We’ve all felt the stress associated with a…
Have you ever stayed in the office longer than productively necessary, gone to work while you were sick, or put in overtime when you were already exhausted simply to impress the boss? If yes, you might be suffering from presenteeism—and it may be harming both you and your business over the long term. Traditionally, this…
Over the last eight weeks I have done Legendary Service customer service training with more than 500 people who all want to improve both internal and external customer service in their organizations. Because I’m a big believer in the concept that no one of us is as smart as all of us, I ask participants…