Sleepworking? Ask Madeleine

Dear Madeleine, I have been managing a team in the insurance industry for the last fifteen years. There has been a lot of change—mostly reductions in staff size and increases in work load—but basically it is pretty much the same stuff, just a different day, and has been for a long time.  My last kid…

Bad Intern Experience?  Ask Madeleine

Dear Madeleine, I recently interned at a company where my project charter was to “create a competency based interview process and standard operating process for talent acquisition.” My project guide, who is head of talent acquisition, asked me instead to create an interview evaluation sheet based on competencies that were already in place and a…

Coaching to Support Learning

Think about the last time you attended a training session. If you are like me, you got excited about the content, fired up about changing things back at work based on what you learned, and ready to be a different and better leader. Then reality hits. Hundreds of emails, 22 meetings, and 17 “I just…

The Mindset of a Coach—and 5 Ways to Develop It

People from all walks of life gravitate to the profession of coaching. Many are service oriented and find joy in helping others achieve their dreams. Some enjoy the entrepreneurial aspect of owning their own business and having the freedom to work with as many or as few clients as they desire. Still others work in…