Leaders, Use this Approach for Better Employee Accountability

In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with a simultaneous focus on results.  It’s this one-two combination that delivers the greatest impact. Managers need to have a shared responsibility with direct reports…

Mike Rognlien on This Is Now Your Company

As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the company. “Every time, in more than six years of asking that question, almost every hand would go up,” says Rognlien. “Then I would…

4 Ways to Rise to Be Amazing

“If you’re always trying to be normal, you will never know how amazing you can be.” –Dr. Maya Angelou It is so rewarding to coach clients who want to be amazing and who dare to rise!  They are fully aware of their current reality of operating in the normal status quo and are now ready to…

Creating a Customer-Focused Mindset in Your Organization

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…