Ask Madeleine: The Top 5 of 2022

2022 will be remembered as a year of continued change as workers adapt to a post-COVID, hybrid work environment. This was reflected in the questions Madeleine received from her readers. Here is a list of this year’s top five, most-viewed columns. Madeleine will be back on January 7th with a new year of questions from…

Team Member Accused Another of Sabotaging Their Work? Ask Madeleine

Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a data-driven way to measure results that has worked well. For a long time…

Hungry for Constructive Feedback? Ask Madeleine

Dear Madeleine, I get no feedback. I like my job, my boss, the team I work with, and my company. At every annual review I write my own review first and my manager adds her two cents, always pointing out ways I contribute that I hadn’t thought about or had forgotten. So I do get…