Crowe shared data from 860 project managers who had completed a 360-degree assessment on eight dimensions.
I was surprised to learn that the Alphas—the top 2 percent of these managers as rated by stakeholders—believe communication to be the key deliverable until the product is in customers’ hands.
Communication Is Key
The Alphas emphasize the importance of understanding their audiences and the need to tailor their communication to be effective throughout the project cycle. One key trait required is self-awareness. The best project managers are aware of their natural behavioral tendencies and know when to flex their style.
As I was listening to Crowe speak, I thought of coaching conversations I’ve conducted with clients on communication. Many clients want to increase their communication effectiveness with senior executives, team members, and peers.
When looking to improve your communication effectiveness, here are a few questions to ask yourself:
- Who is my audience?
- What information does my audience need or want to hear?
- What is my purpose for communicating?
- What is the best approach or style for my audience?
A little bit of introspection during coaching sessions increases clients’ understanding of effective communication behaviors and approaches. This self-awareness allows clients to tailor their communication to each audience and helps them improve in areas such as being concise, stating clear expectations, and listening for understanding.
Alpha project managers, as Crowe shared, are strategic about communicating information in a way that will be quickly understood by every stakeholder. This leads to stakeholder buy-in, transparency, conflict resolution, and proactive problem solving.
Effective communication is the foundation for success—and communication is the first deliverable!
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