What are the attributes of a modern servant leader in business today—someone who puts the interests of others on equal footing with their own? The Ken Blanchard Companies recently completed a three-city tour piloting servant leadership content with leadership, learning, and talent development professionals in Houston, New York, and Ft. Lauderdale. As a part of…
Learn how to create a servant leadership culture in your organization. The just published June issue of Blanchard’s Ignite newsletter shares tips and strategies for leadership, learning, and talent development professionals. Highlights include Do’s and Don’ts When Creating a Servant Leadership Curriculum You have to resist the temptation to treat a servant leadership initiative as just…
Taking a servant leadership mindset and turning it into a curriculum and a set of skills can be a challenge, explains Bob Freytag, a senior consulting partner with The Ken Blanchard Companies. You have to resist the temptation to treat a servant leadership initiative as just a training intervention and instead see it, ideally, as…
Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…
As a part of onboarding, Mike Rognlien, builder of awesome people at Facebook, would always ask new employees if the culture at Facebook was a deciding factor in their decision to join the company. “Every time, in more than six years of asking that question, almost every hand would go up,” says Rognlien. “Then I would…
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken Blanchard, explore in their book Legendary Service: The Key Is to Care. Cuff and Halsey share a four-part CARE model to help readers and…
There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and Vicki Halsey, co-creators of The Ken Blanchard Companies’ new Legendary Service training program. “Every organization knows they need to focus…
An increasingly complex business environment requires an engaging and easy-to-understand service vision says Vicki Halsey, co-author of Legendary Service: The Key Is to Care. In a short, one-minute video featuring key concepts from The Ken Blanchard Companies new Legendary Service training program, Halsey shares a great story about how one major league baseball stadium…
New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of issues rated as very important or extremely important, researchers at The Ken Blanchard Companies were better able to rank the issues presented. For example, 69 percent…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…