The Top 5 Characteristics of Servant Leaders

In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the field of servant leadership. A total of twelve characteristics were identified, five of which were agreed upon by all of the scholars polled. These five most…

10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The purpose was…

Got Dinged on an Internal Survey? Ask Madeleine

Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey designed to measure employee experience and asked business units and departments to give feedback on each other. Our business unit got…

Infographic: What’s Poor Customer Service Costing You?

“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…

New Research Underscores Benefits of a Self Leadership Culture

A new study conducted by The Ken Blanchard Companies with 1,300 people in managerial and non-managerial roles found important correlations between an individual’s identification as a self leader and positive work behaviors. – People who exhibit the behaviors of a self leader are more likely to expend discretionary effort on behalf of their organizations. –…

Ask Madeleine: Top 5 Questions of 2016

What were the personal challenges readers wanted to know more about?  Scroll down to see the top five including the number one question for 2016.  Got a question for Madeleine?  Use the email link below. And be sure to join us when Ask Madeleine returns with a whole new set of reader questions beginning next week.    …