4 Key Elements of Emotional Intelligence—A Coach’s Perspective

Everyone experiences emotions—happy, sad, angry, afraid, ashamed, etc. Emotions can move you forward or hold you back. Your reactions to others’ emotions can positively enhance a relationship or partnership, or negatively detract from it. People with high emotional intelligence are able to recognize emotions that surface within themselves and others. Emotional intelligence, also known as…

The Top 5 Characteristics of Servant Leaders

In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the field of servant leadership. A total of twelve characteristics were identified, five of which were agreed upon by all of the scholars polled. These five most…

Feeling Overwhelmed in a New Role? Ask Madeleine

Dear Madeleine, I recently took a director level job with a huge Fortune 50 organization. I have been thrown into the deep end and I am worried about completely bombing out. I have had zero onboarding, so I am constantly making errors and spending tons of time backtracking and clearing things up. I am really…

3 Ways Coaching Can Impact New Leader Development

How many times have you wondered who the future leaders will be in your organization? When I listen to organizational sponsors express their needs for leadership development, it can be framed as a need to shift people from almost ready to ready NOW. Coaching is a significant way to develop high potentials into emerging leaders.…

Creating a Customer-Focused Mindset in Your Organization

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…

15 Attributes of Great Managers

Last spring my son was working as an intern at our company.  One day he came into my office and asked, “What is the one book on leadership I should read?” My mind raced.  There are just so darn many. Of course, I am a fan of Leading at A Higher Level, which outlines a…