2019 Learning & Development Trends—10 Expert Predictions

2019 is right around the corner.  What are the top issues leadership, learning, and talent development professionals will be facing in the coming year? 10 industry experts have identified some of the key trends that will be influencing strategies—read on to see how they might impact your organization’s planned initiatives. Each trend includes a link…

10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The purpose was…

3 Conversations All Managers Need to Master

Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…

How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…

Want a Customer-Focused Company? Take Care of These 3 People

There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and Vicki Halsey, co-creators of The Ken Blanchard Companies’ new Legendary Service training program. “Every organization knows they need to focus…

Creating a Customer-Focused Mindset in Your Organization

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…