There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and Vicki Halsey, co-creators of The Ken Blanchard Companies’ new Legendary Service training program. “Every organization knows they need to focus…
“Don’t forget managers are key to creating a culture of service,” says Vicki Halsey, coauthor with Ken Blanchard and Kathy Cuff of the book Legendary Service: The Key is to Care. “Managers are directly responsible for translating a customer service vision into the goals and tasks frontline service providers need to focus on and be…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…
The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by self-interest put their own agenda, safety, status, and gratification ahead of others who are affected by their thoughts and actions. In…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…
A servant leader is someone who recognizes that people lead best when they serve first. It is a concept that is innovative but also well-traveled. It has always existed as an alternative leadership path for managers who recognize that they don’t have to choose between people and results—they can focus on both. David Marshall at…
When people ask Ken Blanchard what he wants his legacy to be, he is quick to answer, “Servant leadership.” That surprises some people who might expect him to point to his company’s flagship leadership program, Situational Leadership® II, or his best-selling business book, The One Minute Manager®. Blanchard explains he is proud of the concepts…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published December issue include Leadership Training—3 Challenges When Making the Business Case Senior executives instinctively know that the quality of leadership in an organization impacts that organization’s performance. But leadership, learning, and talent development professionals still have…
Senior executives instinctively know that the quality of leadership in an organization impacts that organization’s performance. But leadership, learning, and talent development professionals still have to make the business case if they expect their training initiatives to make it through the budgeting process. Here are the three biggest challenges L&D professionals face—along with some resources…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published November issue include Measuring the Impact of Training “Productivity is the best and most immediate indicator of training impact. If you send someone to training, increased productivity can happen as fast as the next week or…