The Customer Experience: Generation-Driven?

Are expectations from the younger generations driving changes to customer service and product support? Earlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?.  In the article, Micah Solomon, the article’s author, attempts to summarize the expectations of the Millennial generation when it comes to…

Molding A Culture For Millennials

In a Deloitte survey published last month, almost 5000 Millennials across 18 different countries were asked various questions regarding their views on innovation.  According to the survey, 78% of the Millennials surveyed believe innovation is essential to business growth.  However: 52% believe their workplace environment helps them innovate. 26% believe their organization’s leadership encourages innovation…