3 Psychological Needs Leaders Must Address to Create an Engaging Work Environment

A workplace can facilitate, foster, and enable flourishing, or it can disrupt, thwart, and impede it, says motivation expert Susan Fowler in a cover story for Personal Excellence magazine. In Fowler’s experience, the motivation practices used in many organizations have undermined engagement more often than they have engaged employees. Fortunately the new science of motivation has…

Are You Forgetting This Customer Service Basic?

Yesterday, I went to my favorite retail store to pick up a pair of silver hoop earrings for my friend’s birthday.  While there, I saw a lot of little things that felt new and fresh.  I asked my usual salesperson (who has been there forever), “What is different around here? It feels spacious and inviting!”…

6 Steps to Overcome Workplace Frustration and Insecurity

Years of corporate restructuring, shuffling people between positions, adding, deleting, and modifying roles, departments, and jobs has taken its toll on people. The mantra of “doing more with less” has become the norm as business continues a slow recovery from the economic recession of the last several years. Employees who once feared losing their jobs…