What a Famous Pediatrician Taught Me about Leadership

Think about a leader you admire. Maybe it is the CEO of your company, the principal of your local high school, or the president of your alma mater. If I asked you about the specific qualities that made them successful, you’d probably tell me about their hard skills—teachable abilities such as vision and strategic thinking.…

Growing Fast and Can’t Keep Up? Ask Madeleine

Dear Madeleine My question is: how does an organization scale their management team and keep skills sharp as they grow?  We are a software development services shop and we are growing fast—we currently have 30 people in management positions. It’s getting more difficult each day to make sure everyone is managing from the same playbook. …

Four Steps to Developing Yourself and Others

Studies by the Hay Group, Aon Hewitt, Towers Watson, Gallup, and other consulting firms have clearly established the important role leaders play in an employee’s well-being, engagement, and performance. In its own research into employee work passion, The Ken Blanchard Companies has found significant correlations between perceptions of leader behavior, employee affect, and subsequent intentions…

Autonomy or Accountability? 5 Ways to Use Honey Instead of Vinegar to Motivate Employees

Last week I met with a group of sales managers for a national retailer that is doing very well.  Turnover is low.  Same-store sales have been outpacing their peer group for five years.  Quarterly and annual financials have been excellent. The question they were asking was, “How do we keep our people motivated?”  I asked…