How to Bypass Frustration and Lead with Patience

As a leader, you’ve probably encountered situations that can be frustrating. Perhaps your direct report did something wrong or you had too much on your plate. How did you deal with that situation? I was recently asked at a gathering of friends how I remained so positive. Did I have a secret daily ritual of…

Ambushed By A Hidden Personality? Ask Madeleine

Dear Madeleine, I manage a large retail chain store and have been in the job about four years. Up until now, I thought I knew what I was doing. I recently promoted an excellent worker to a supervisory position—and now I seriously regret it. All of a sudden, it’s like she is a different person.…

Use a “Coach-Approach” to Help Leaders Achieve Mastery

After attending a training session, most leaders have the best intentions of applying their new learning toward becoming a more effective leader.  However, once returning to daily job responsibilities it’s all too easy to slip back into old, established behaviors. For this reason, it’s important for a leader to dedicate time for the practice, assessment,…

7 Steps for Successfully Addressing Negative Behaviors

Providing feedback—especially less than positive feedback—is a task many managers dread.  But feedback is an essential part of providing the day-to-day coaching people need to succeed—especially in today’s fast-paced business environment where people at all levels are in a constant learning mode. In the new issue of Training Industry magazine best-selling business author Ken Blanchard…

Don’t Be a Wuss When Managing Others

If you are tolerating way too much from your people, maybe you are really nice—or maybe there’s something else going on. As described in previous posts, it is possible: – You don’t want people to think you are bossy and you don’t think people like to be bossed around; – You’re afraid of damaging the…