The Leader as Coach: 3 Times When Coaching Is Not the Answer

In a couple of my recent posts I’ve talked about managers using coach-like skills in their conversations with direct reports. Doing this often makes conversations more impactful and effective. But there are times when using a coaching style is not appropriate—when, in fact, it can be counterproductive and cause the other person to become frustrated. First…

Your Admin is Terrible? Ask Madeleine

Dear Madeleine, I am a senior leader in a large commercial services organization. I spent many years learning how to make good use of an assistant and I’ve always made sure I had a great one. Over the last few years, the company has been reducing the size of the administration group and I have…

The Power of Clear Expectations—Identifying What and Who

Who? What? Where? When? Why? How? Each of these one-word questions can push organizational leaders and their team members toward the clarity they need to achieve success. In this post I’d like to focus on who and what. When leaders set clear expectations, outcomes are much more likely to hit the mark. And it’s just…