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Tag Archives: “Best Practices”

Four Key Conversations to Help Your Customers Feel Welcome

One of the perks of my job is that I get to travel to many fabulous places in this country and abroad. In my travels, I have experienced all types of customer service.  On a recent business trip to Iowa, I was told by the woman at the hotel front desk that the pizza at…

August 11, 2016 in Customer Service.

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Leading with Trust

Don’t Assume You’re Trusted – 3 False Beliefs That Get Leaders in Trouble

My experience has shown that many leaders take trust for granted. They assume people trust them by virtue of their title or position, when the reality is they aren’t as trusted as they think they are. A recent… Read More

6 Principles to Consider Before Electronically Monitoring Remote Employees

Let’s be honest. Many leaders are suspicious of remote employees’ work habits. “I know remote employees aren’t working eight hours a day,” said a leader when I recently asked him how his organization was dealing with remote/hybrid workers…. Read More

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