No Support for Hiring New People? Ask Madeleine

Dear Madeleine, I am a mid-level manager with a large team in a low-profile but significant government agency. I say significant because substantial numbers of citizens depend on us for critical services. The chaos here has been profound over the last year or so. Senior leaders keep quitting or getting fired, mandates turn on a…

A Coaching Take on the Annual Review

We’re winding down to the end of another year. I find that late December provides a great opportunity for a “year in review” assessment. But instead of looking at your goals and lining them up against the measures for success delineated by your company, I propose a different review today. Ready? Look ahead—far, far ahead.…

Stop Trying to Be Everything to Everyone—Making Distinctions between Managing, Coaching, and Mentoring

Managers who understand how to conduct useful management, coaching, and mentoring conversations can address the needs of their employees quickly and effectively. The challenge is knowing when each conversation is most appropriate. Without clear distinctions it is easy for these conversations to blend together and overlap. And once that happens, managers may find themselves attempting…

Sleepworking? Ask Madeleine

Dear Madeleine, I have been managing a team in the insurance industry for the last fifteen years. There has been a lot of change—mostly reductions in staff size and increases in work load—but basically it is pretty much the same stuff, just a different day, and has been for a long time.  My last kid…