Dear Madeleine, I recently graduated from college and started my first job. The job I was offered was the one I wanted, but on my first day I was moved to a different department and given a job that does not come close to the description of the job I signed up for. The person…
Dear Madeleine, I report to a CHRO in a large global manufacturing company where I’ve worked for 15 years. About two years ago our company was sold to a group of investors, and they installed a new CEO. At first the CEO said all the right things about how important the people are—but over time…
Dear Madeleine, I am an EVP of sales for a US-based fitness and weight loss website that is in hypergrowth. I started with the company about eight years ago and rose through the ranks, figuring things out as I went. About 18 months ago, my regional counterpart (I was East, he was West) quit suddenly…
A few weeks ago, my colleague Doug Glener wrote a blog regarding the results from our company’s recent survey that involved more than 800 L&D executives, managers, and specialists. We asked them about the biggest challenges they face in designing training for hybrid workers in 2022. We were able to break down their answers into…
Dear Madeleine, I run a small not for profit. We are past the startup phase and we were hitting a stride, but then we had some big setbacks before our big summer season and all my people are melting down. I spend my day moving from crisis to crisis (in between talking people off the…
Dear Madeleine, I have an employee who hates me. I have been supervising and managing people for 25 years and this has never happened to me before. I’ve been to training classes, attended webinars, read books on managing, and worked hard to hone my leadership skills over the years. I am generally a likeable person,…
Dear Madeleine, I work in a professional services firm and we have an open-space concept. Almost everyone is on the phone all day or reading complicated documents. We have one assistant who supports a whole bunch of the senior people, and she sits right near me. She is an idiot, and loud to boot. Every…
Chad Gordon interviews Dr. Henry Cloud, author of the new book, The Power of the Other: The startling effect other people have on you, from the boardroom to the bedroom and beyond—and what to do about it. Cloud shares the importance of recognizing the impact that others have on your success. He explains how every significant act…
Dear Madeleine, I am a senior project manager in a service organization. I manage client-facing work as well as hundreds of independent contractors. I recently got behind on my list—the endless small tasks that add up to outstanding service—and I shelved a few items to take care of when I came back from a week’s…
As a leader, you’ve probably encountered situations that can be frustrating. Perhaps your direct report did something wrong or you had too much on your plate. How did you deal with that situation? I was recently asked at a gathering of friends how I remained so positive. Did I have a secret daily ritual of…