Just Realized Your Old Boss Was a Bully? Ask Madeleine

Dear Madeleine, I have been on sick leave for the last few months. Before that, I worked as an essential medical worker—administrative, not patient care—in a big city. It was intense. We had big refrigerated morgue trucks in the parking lot, and it felt like no one who was not in medicine understood quite how…

Stuck with a Problem Employee? Ask Madeleine

Dear Madeleine, I am a 31-year-old female attorney who was recently promoted to manager of an in-house legal team for a giant global not-for-profit organization. One of my direct reports is a man who came to us after having been a partner at a highly respected firm. This is to be his last job, as…

Reached Your Breaking Point? Ask Madeleine

Dear Madeleine, I thought I could take it, but now I am not so sure. I live in a state that is just now having an explosion of Covid-19 cases. I thought at this point things would be going back to semi-normal, yet it appears things are going from bad to worse. My mother is…

The Best Way to Show You Care during Difficult Times

“I’m sure you’ve heard the saying People don’t care how much you know until they know how much you care. And that is so true for anyone who is in a leadership role today,” says Kathy Cuff, senior consulting partner at The Ken Blanchard Companies. “In our SLII® leadership development class we conduct an exercise…

Rediscovering Servant Leadership: 3 Key Practices

As an antidote to the negative consequences of personality-based leadership theories, new generations of leadership, learning, and talent development professionals are rediscovering servant leadership. That’s great news for those of us who believe that simply focusing on acting like a leader is a poor substitute for developing the character and behaviors of someone who truly…

Unsure How to Help? Ask Madeleine

Dear Readers, This week I am using this space to address my own questions—questions that have been on many people’s minds: How can I help? What can I do? What actions might count? We can no longer look away. The time has come to challenge ourselves to be better humans. It is hard to know…

Traumatized by Feedback? Ask Madeleine (PART 2)

Dear Madeleine, Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me feedback so often there was no need to ask for it. She seemed…