Your Admin is Terrible? Ask Madeleine

Dear Madeleine, I am a senior leader in a large commercial services organization. I spent many years learning how to make good use of an assistant and I’ve always made sure I had a great one. Over the last few years, the company has been reducing the size of the administration group and I have…

Biggest Managerial Questions of 2017? Ask Madeleine

Madeleine Homan Blanchard is on vacation this week so we thought it would be fun to take a look at the three most viewed managerial questions Madeleine was asked through the first half of 2017. Here are the top three (with Madeleine’s advice) in ascending order. Click the title or picture to see the complete…

The Two Sides of Servant Leadership

When people hear the phrase servant leadership, they are often confused. These folks think you can’t lead and serve at the same time. Yet you can, if you understand that servant leadership consists of two parts: A visionary/direction, or strategic, role—the leadership aspect of servant leadership; and An implementation, or operational, role—the servant aspect of…

Can’t Say “No”?  Ask Madeleine

Dear Madeleine, I am a senior manager in what is essentially a call center. I am hoping you can help me. I am too nice.  I am a giver; I come from a long line of nice, generous givers. My Mom ran a dentist’s office and headed several volunteer committees, headed up events at our…

What a Famous Pediatrician Taught Me about Leadership

Think about a leader you admire. Maybe it is the CEO of your company, the principal of your local high school, or the president of your alma mater. If I asked you about the specific qualities that made them successful, you’d probably tell me about their hard skills—teachable abilities such as vision and strategic thinking.…