When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a positive customer experience important? How do you want your customers to feel when working with your organization? We always got the same answers: If customers…
It’s a timeless truth that bears repeating: Good leadership starts with a vision. Why? Because leadership is about going somewhere. If you don’t know where you’re going, your leadership doesn’t matter. Great leaders understand this and mobilize others by coalescing them around a shared vision. A compelling vision will help you and your team get…
Even under the best of circumstances, creating a business plan and getting others to actually buy into it is a difficult task. Don’t make things three times as hard by trying to do everything yourself. That’s the advice from Jesse Stoner in a recent article on Creating a Vision Statement that Works. Stoner explains that…