4 Key Elements of Emotional Intelligence—A Coach’s Perspective

Everyone experiences emotions—happy, sad, angry, afraid, ashamed, etc. Emotions can move you forward or hold you back. Your reactions to others’ emotions can positively enhance a relationship or partnership, or negatively detract from it. People with high emotional intelligence are able to recognize emotions that surface within themselves and others. Emotional intelligence, also known as…

The Top 5 Characteristics of Servant Leaders

In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the field of servant leadership. A total of twelve characteristics were identified, five of which were agreed upon by all of the scholars polled. These five most…

Afraid You’re Becoming Boring? Ask Madeleine

Dear Madeleine, I have been with the same organization for eight years. My company offers anyone who has been here for seven years a reduced pay, three-month sabbatical. My boss keeps pestering me to schedule it and take one. (I totally get that this is a good problem for me to have.) I don’t have…

Creating a Customer-Focused Mindset in Your Organization

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…

Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…

Taking a Heart and Head Approach to Integrity

One of my favorite buildings is the Chrysler Tower in New York City. Although it was constructed 90 years ago, that building is still standing because it was built with integrity. Since it was designed and assembled properly, it doesn’t need to be propped up—it just needs to be maintained. The same can be said…

Four Hard Truths about Self Leadership

I can’t get what I need. My boss doesn’t understand me. My organization’s systems don’t work. I don’t have the resources I need. My job doesn’t take advantage of my strengths. No one appreciates me. My boss micromanages me. There’s no room for me to grow. They don’t understand how much I could be contributing…