Done with Climbing the Leadership Ladder? Ask Madeleine

Dear Madeleine, I need your professional advice on career goals or growth. I worked in the construction industry for 25 years, starting out as an electrician and moving up to a field manager. I essentially went from pulling wiring through conduit to managing the entire field operation on very large, multi-million-dollar commercial and industrial projects.…

Leading with Empathy

People want an empathetic leader. Many managers strive to be one. But ask someone to define the term, and you’re likely to be met with silence. Let’s start with the definition. According to Merriam-Webster, empathy means “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of…

Honoring Women in Leadership

In honor of Women’s History Month, I sat down with Debbie Ung, EVP of sales and professional services at The Ken Blanchard Companies, to talk about her experiences being a female leader in various industries. What motivated you to become a leader? I became a leader out of necessity. I was working for a startup…

What Servant Leadership Looks Like in Action

I’ve been talking about servant leadership for years, so I was happy to see that the topic is now trending in business. Maybe people are finally understanding that servant leadership is not a lax situation where the inmates are running the prison. Instead, it’s a two-part process: the leadership part, where the leader plays a…

Simple Truths for a New World of Work

In my new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust—cowritten with my colleague, trust expert Randy Conley—we take a look at some practical, day-to-day leadership principles leaders can apply in their organizations. Simple Truths of Leadership is broken down into 52 concepts/quotes, half on the topic of…

Ethics Being Tested at Work? Ask Madeleine

Dear Madeleine, I was recently hired to be a director for a customer service team that provides specialty roofing products to the construction industry. We have had a terrible time with our supply chain and the company has resorted to using what we all know are inferior components. As a result, our customers are coming…

Determining Your Leadership Point of View with Pat Zigarmi

“The most successful leaders have a clear understanding of what leadership means to them. They are able to articulate this viewpoint to colleagues and direct reports for the purposes of building stronger relationships,” says Pat Zigarmi, a founding associate of The Ken Blanchard Companies. Zigarmi recently sat down with Chad Gordon of the Blanchard LeaderChat…