Feeling Overwhelmed in a New Role? Ask Madeleine

Dear Madeleine, I recently took a director level job with a huge Fortune 50 organization. I have been thrown into the deep end and I am worried about completely bombing out. I have had zero onboarding, so I am constantly making errors and spending tons of time backtracking and clearing things up. I am really…

Stop Trying to Be Everything to Everyone—Making Distinctions between Managing, Coaching, and Mentoring

Managers who understand how to conduct useful management, coaching, and mentoring conversations can address the needs of their employees quickly and effectively. The challenge is knowing when each conversation is most appropriate. Without clear distinctions it is easy for these conversations to blend together and overlap. And once that happens, managers may find themselves attempting…

The Leader as Coach – 3 Common Traps to Avoid

A leader’s ability to coach effectively can really foster the development of the people they lead.  But like any leadership style, using a coaching style incorrectly has its drawbacks—especially if you are new to it.  Here are a few of the common mistakes. The leader does the heavy lifting.  To be effective, a coaching conversation…

Your Admin is Terrible? Ask Madeleine

Dear Madeleine, I am a senior leader in a large commercial services organization. I spent many years learning how to make good use of an assistant and I’ve always made sure I had a great one. Over the last few years, the company has been reducing the size of the administration group and I have…

Coaching Others? Put Your Own Mask on First

Anyone who has ever flown has heard these words: “Should a drop in cabin pressure occur, put your own mask on first.”  Yes, in order to help others, you must take care of yourself first. Since I almost always ponder life through the filter of coaching, this brings to mind three of my recent clients:…