Team Member Accused Another of Sabotaging Their Work? Ask Madeleine

Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a data-driven way to measure results that has worked well. For a long time…

The Highest Performing Teams Have These 4 Mindsets

Teams are everywhere. Our organizations are made up of teams in all forms—project teams, work groups, executive, and leadership teams. Teams are not just a nice-to-have perk; they’re a major strategy for getting work done. Fast-paced, agile work environments require teams to operate virtually around the globe. The demand is for collaboration and teamwork in…

Business coach with work team

3 Ways Coaching Can Help Teams and Work Groups

Most coaches work one on one with clients, but at times coaches are also hired to facilitate team performance when people come together to accomplish shared goals, make decisions, or learn new skills. Having a coach who is pulling for the good of not only the team but also each team member can help keep…

3 Tips to Successfully Manage Virtual Employees

In 1997 I asked my boss to consider allowing me to telecommute on a part-time basis. My proposal went down in flames. Although the company already had field-based people who telecommuted full-time, and my boss herself worked from home on a regular basis, the prevailing mindset was work was someplace you went, not something you…