Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a data-driven way to measure results that has worked well. For a long time…
In a perfect world, your leaders are inspiring, people know how to succeed, and everyone is engaged. In the real world, leaders are a source of tension, people aren’t sure what to do, and employees are disengaged. A few distressing facts show how dysfunctional the typical office is 75% of workers say the most stressful…
Dear Madeleine, I am a cofounder of a retail swimsuit company that is really taking off. We were lucky the pandemic hit just as we were about to sign leases on some actual stores, so we really dodged a problem that could have tanked us. About nine months ago, we hired a full-time marketing person.…
Teams are everywhere. Our organizations are made up of teams in all forms—project teams, work groups, executive, and leadership teams. Teams are not just a nice-to-have perk; they’re a major strategy for getting work done. Fast-paced, agile work environments require teams to operate virtually around the globe. The demand is for collaboration and teamwork in…
Dear Madeleine, I am 25, super organized, and I have no problem being direct. On the CliftonStrengths® assessment I come out as having high self-assurance. People just assume I am in charge even when I am not—officially. As a result, I have been given opportunities to lead all the way back to my first job.…
Dear Madeleine, I work for the tax collector’s office at my local county tax agency. The bulk of my efforts go to facilitating change into that environment. I am a career-driven person and I am finding it very difficult to influence others. My job is under the umbrella of a state agency and I recently…
Most coaches work one on one with clients, but at times coaches are also hired to facilitate team performance when people come together to accomplish shared goals, make decisions, or learn new skills. Having a coach who is pulling for the good of not only the team but also each team member can help keep…
Dear Madeleine, I am a senior director at a big pharma company. Our company has grown quickly through mergers and acquisitions—four in the last four years, in fact. I’ve noticed a big problem with what seems to be an “us and them” culture. Even some of my peers forget that we are all one company…
In 1997 I asked my boss to consider allowing me to telecommute on a part-time basis. My proposal went down in flames. Although the company already had field-based people who telecommuted full-time, and my boss herself worked from home on a regular basis, the prevailing mindset was work was someplace you went, not something you…
One of the most powerful aspects of telecommuting or working virtually is that, whether you are an individual contributor or a leader, you have more choice about how you show up to your colleagues. Unless your laptop camera is very high quality resolution, people meeting with you virtually probably won’t notice the bags under your…